What areas do you service?

We provide pooper scooper service throughout the East Valley, including Gilbert, Chandler, Mesa, Queen Creek, Apache Junction, San Tan Valley, Tempe and Scottsdale. If you are near these areas and are not sure if we cover your neighborhood, contact us and we will let you know.

How much does weekly service cost?

Pricing depends on the number of dogs and the size and condition of your yard, but most weekly customers pay between $14 and $19 per week. Larger yards or multi-dog homes may cost a little more. You will always receive a clear price up front before service starts.

How often do you come to clean the yard?

Most customers choose once-a-week service, which keeps the yard clean and odor-free for typical households. We also offer twice-weekly visits for homes with multiple dogs or heavy use, as well as one-time deep cleans for move-ins, move-outs and catch-up jobs.

Do I need to be home during service?

No. As long as we have access to your yard through a gate, you do not need to be home. Our technicians quietly enter, scoop the entire yard, double-bag the waste, and secure the gate when they leave.

What if my dog is in the yard when you arrive?

Most friendly, non-aggressive dogs are not a problem and we are used to working around them. However, if your dog is territorial or does not do well with strangers, please keep them inside or in a separate area during your scheduled service window. If we do not feel it is safe to enter, we will contact you to reschedule.

What happens if my gate is locked or blocked?

If we cannot access your yard because of a locked gate, construction or another obstruction, we will do our best to contact you. In most cases, the visit will roll to your next scheduled service according to our access policy. To avoid missed visits, please make sure your gate is unlocked and pathways are clear on your service day.

What do you do with the dog waste?

We scoop all visible waste from your yard, double-bag it, and haul it away with us unless you prefer it left in your trash bin. This keeps your yard and trash cans cleaner and helps reduce odor, flies and bacteria around your home.

Can you service gravel, rock, or artificial turf yards?

Yes. We regularly clean dog waste from desert rock, decomposed granite, artificial turf and traditional grass lawns. Our technicians work carefully so they do not damage your landscaping or turf infill while removing all visible waste.

Do you work in the rain, heat or extreme weather?

We operate year-round and are used to Arizona heat. Light rain usually does not affect service. For severe storms, lightning, flooding or dangerous heat advisories, we may delay or reschedule your visit for safety and will notify you if that happens.

Are you licensed and insured?

Yes. Zippy Scoop is a fully insured pet waste removal company serving Gilbert and the East Valley. We take your property, your pets and our work seriously and maintain appropriate coverage for operating in local neighborhoods and communities.

How does billing and payment work?

Most customers are billed on a recurring schedule using a card on file, and you receive email receipts for each charge. One-time cleanups are typically paid on the day of service. We keep billing simple, secure and transparent.

Do you offer one-time or seasonal cleanups?

Yes. We offer one-time yard cleanups for move-ins, move-outs, rentals, vacation homes and seasonal refreshes. These visits are priced based on the size of the yard and how much waste has built up, and many customers switch to weekly service afterward to keep things maintained.

Is dog poop really harmful to my yard or family?

Dog waste can carry bacteria and parasites that are unsafe for children, adults and other pets. In Arizona heat it also attracts flies and creates strong odors. Regular pooper scooper service helps keep your yard cleaner, reduces health risks and makes outdoor spaces more enjoyable.

How do I start or cancel service?

To start, simply request a quote, approve your plan and we will assign you a regular service day. To pause or cancel, contact us before your next scheduled visit. There are no long-term contracts or cancellation fees.

Terms of Service - Zippy Scoop - Pet Waste Management

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1. Agreement to Terms

By accessing or using Zippy Scoop’s services, website, or scheduling system, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our services.

Zippy Scoop reserves the right to update, modify, or replace these Terms at any time. Continued use of our services after changes signifies acceptance of the updated Terms.

2. Service Description

Zippy Scoop (“we,” “us,” “our”) provides:

Weekly, bi-weekly and monthly dog waste removal
One-time deep yard cleanups
Pet waste removal for homes, HOAs, rentals, acre properties, and commercial spaces
Haul-away and disposal of collected waste

Services are performed outdoors and require access to the customer’s yard.

3. Customer Responsibilities

To provide reliable service, customers agree to:

Ensure yard access on the scheduled service day (unlocked gate, clear path).
Control or secure dogs if they are aggressive, territorial, or pose a safety risk.
Maintain safe yard conditions, free from hazards such as loose aggressive pets, debris, construction barriers, or dangerous items.
Provide accurate service information, including number of dogs, yard size, and waste accumulation.
Notify us of changes in dog count, access issues, gate code changes, or special instructions.

If access is blocked and we cannot complete service, the visit may still be billed.

4. Scheduling & Cancellations

4.1 Regular Service

Customers receive service on the same day each week unless otherwise arranged.

4.2 Missed Visits Due to Weather or Conditions

We work in most weather conditions.
However, service may be delayed or rescheduled due to:

Severe storms
Dangerous heat advisories
Flooding
Lightning
Unsafe yard conditions

If a visit cannot be completed, we will attempt to reschedule, or we will resume on the next scheduled service day.

4.3 Customer Cancellations

To pause, change, or cancel service, notify us before your next scheduled service day.

We do not require long-term contracts, and customers may cancel at any time.

5. Billing & Payment

5.1 Recurring Service

Most weekly customers are billed automatically using a card on file. Charges typically occur:

At time of service for one time cleanup, or
Monthly (depending on plan)

5.2 One-Time Services

One-time cleans are billed the day of service.

5.3 Access Issues

If we arrive and cannot access the yard due to a locked gate, loose aggressive pets, or other obstructions, the visit may be charged in full.

5.4 Late Payments

Unpaid balances may result in paused service until payment is made.

6. Satisfaction Guarantee

Zippy Scoop offers a 100% Satisfaction Guarantee.

If you are not satisfied with your service, contact us within 24 hours and we will return to re-clean the affected area at no additional charge.

7. Service Limitations

Zippy Scoop is not responsible for:

Waste that is hidden or inaccessible (dense bushes, debris, furniture, etc.)
Damage caused by pre-existing yard conditions
Adverse effects caused by chemical or natural hazards already in the yard
Dogs escaping due to faulty latches, defective gates, or customer-installed equipment

We do not guarantee removal of waste embedded in mud, tall grass, or heavy rock coverage.

8. Health and Safety

Technicians may decline service if:

A dog is aggressive or loose
The yard is unsafe
Weather conditions pose a danger
Hazardous materials are found

Customer safety, pet safety, and employee safety are our priority.

9. Waste Disposal

Waste is typically disposed of using the customers own trash receptacle.

10. Photos, Gate Codes & Customer Data

10.1 Photos

Before/after photos may be taken for:

Quality assurance
Technician training
Proof of service

Photos containing identifying customer information will not be publicly shared without permission.

10.2 Gate Codes

Gate codes are stored securely and used solely for service access.

10.3 Customer Data

We do not sell customer information.
Data is used only for scheduling, billing, communication, and service delivery.

11. Changes to Service

We may modify service frequency, pricing, or policies with reasonable notice. Customers will be informed via email, text, or website updates.

12. Liability

To the fullest extent permitted by law, Zippy Scoop is not liable for:

Injuries to pets or persons not caused by our negligence
Damage to property caused by unsafe yard conditions or customer equipment
Consequential, incidental, or indirect damages

Our liability is limited to the amount paid for the specific service in question.

13. Termination of Service

Zippy Scoop may suspend or terminate service for:

Repeated access issues
Aggressive dogs
Unsafe yard conditions
Non-payment

Customers may also cancel anytime with no penalty.

14. Governing Law

These Terms are governed by the laws of the State of Arizona.

15. Contact Information

For questions or service adjustments:

Zippy Scoop
Phone: (480) 757-3133
Website: https://zippyscoop.com
Email: support@zippyscoop.com